Refund Policy

2. Refunds on bookings

No platform fee is charged for placing or cancelling a booking, so a cancelled booking involves no refund from DigiKaragir.

If you have already paid a professional directly and believe a refund is owed — for example the work was not carried out as agreed — that is, in the first instance, a matter to settle with the professional. We strongly encourage agreeing the Visit Charge and the scope of work clearly before any work begins.

If you cannot resolve it with the professional, raise a support ticket. We will look at the recorded booking history and mediate. Where a professional is found to have acted in bad faith, we can act on their standing on the platform, up to and including removal — but please note that DigiKaragir cannot reverse a cash or direct payment it never received.

3. Provider Recharge refunds

A Recharge buys time-bound visibility on the platform. Once a Recharge is active and that visibility has been delivered, Recharge fees are generally non-refundable — the service purchased has been provided.

There are two clear exceptions. If a Recharge payment succeeded but the Recharge was never activated because of a technical failure on our side, we will either activate it or refund it in full. And we will always issue a refund where one is required by law or where we have made a verified billing error.

4. Official merchandise orders

DigiKaragir merchandise (such as uniforms and branded gear) is sold through our official Razorpay store, which processes those payments. If anything is wrong with a merchandise order — a failed payment, a missing item, or a defect — contact us at the support email below with your order details and we will resolve it.

5. Failed, duplicate or stuck payments

If a payment fails but money was debited, or you were charged twice, the amount is normally reversed automatically by the payment provider to the original payment method within their standard timeline. This is the most common case and usually needs no action.

If the reversal does not appear within your bank's or payment provider's stated timeline, contact us with the payment reference and we will trace it with the payment gateway on your behalf.

Where we approve a refund, it is issued to the original payment method. We cannot redirect a refund to a different account. The time it takes to appear depends on your bank or payment provider, not on us.

6. Coupons and referral rewards

Coupons and referral rewards reduce the amount payable at the time of a Recharge. They have no independent cash value, cannot be exchanged for money, and are not refundable.

If a Recharge that used a coupon is refunded under this policy, the refund is of the amount actually paid — not the pre-discount price. Rewards obtained through misuse or abuse of the referral system may be reversed.

7. Invoices

A billing document is generated for every successful Recharge and is available to professionals in the app. Where applicable taxes are charged, they are shown on that document.

8. How to request a refund

Raise a support ticket in the app, or email support@digikaragir.com, quoting the Recharge or order reference and what went wrong. We aim to acknowledge refund requests promptly and to tell you plainly whether the request is approved and why.

If you are not satisfied with the outcome, you may escalate to our Grievance Officer at grievance@digikaragir.com. This does not affect any rights you have under applicable consumer protection law.