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Grievance redressal

We take your concerns seriously

In line with the Information Technology Act, 2000 and the Intermediary Guidelines, 2021, here is how you can raise and escalate a grievance with DigiKaragir.

  1. 1

    Try in-app support first

    Most issues are resolved fastest through the Support section of the DigiKaragir app, where you can raise a ticket linked to your booking or recharge.

  2. 2

    Escalate to the Grievance Officer

    If your concern isn't resolved, or relates to privacy, safety or content, write to our Grievance Officer with the details and any reference numbers.

  3. 3

    Acknowledgement & resolution

    We acknowledge grievances within 48 hours and aim to resolve them within 15 days.

Grievance Officer

Digital Karagir Services
Pune, Maharashtra

grievance@digikaragir.com

Please include your registered phone number, a clear description of the issue, and any order or recharge reference numbers so we can help you faster.