How to check that the person at your door is who they say they are

Before you book: verification is not the same as a photo

A profile photo and a first name prove nothing. Real verification means an identity document was checked against a live image of the person's face, by a system that will reject a mismatch — not a listing where someone typed a name into a form.

Every professional on DigiKaragir completes Aadhaar-based KYC with live face verification before they can accept a single job. They cannot appear in your search results until that has passed. The trust badge on a profile is a statement about a completed check, not a self-declaration.

• Look for a verification badge that the platform issues — not one the professional writes into their own bio.
• Read the reviews, and read the recent ones. A rating from three years ago tells you very little about who will arrive tomorrow.
• Check how far they are from you. Distance affects whether they will actually show up on time, and whether they will come back if something needs a second visit.

Between booking and arrival: know who is coming, and when

The gap between 'booked' and 'someone is knocking' is where most anxiety lives. It should not be a black box.

Once a professional accepts your booking on DigiKaragir, you can follow them live on the map with an arrival ETA. You are not waiting on a vague four-hour window and an unanswered phone — you can see where they are.

• Confirm the name and photo of the specific person assigned to your job, not just the company.
• If you can track them, track them. If you cannot, ask for the name and a contact number in advance.
• Tell someone. On DigiKaragir you can share a live tracking link with a family member, so a second person can see the same journey you can — particularly worth doing if you will be alone at home.
• Add emergency contacts in the app before you need them, not during an incident.

At the door: the thirty seconds that matter most

• Do not reveal the PIN over the phone, over WhatsApp, or before the person is physically at your door. Its entire value is that it can only be used in person, at your address.
• Match the face to the profile. If the person who arrives is not the person you booked — a 'colleague', an 'assistant', a 'brother' — do not let them in. Cancel and rebook.
• Check the job on your phone before you open the door: right service, right name, right time.
• Trust your instinct. You are never obliged to let anyone in, and cancelling costs you far less than the alternative.

The Visit Shield PIN is the core of this. Your booking generates a four-digit PIN. The professional must enter it in their app to start the job — and the app only accepts it from inside a 500-metre geofence of your address. Someone standing at your door who cannot complete that step is not the person you booked.

During the visit: sensible precautions, not paranoia

• Keep the work area accessible and the rest of your home closed. There is no reason for a plumber to need your bedroom.
• Do not leave cash, jewellery, documents or devices in the open in the room where someone is working.
• If you live alone, keep a phone on you, keep someone on a call or aware, and keep an exit route clear. This is ordinary caution, not an accusation.
• Stay for the diagnosis and the price conversation. Agreements made in a hallway have a way of changing later.
• If anything feels wrong — the behaviour, the pressure, the price — end the visit. You are allowed to.

After: close the loop

The visit is not finished when the person leaves. What you do next is what protects the next customer.

Complete the job in the app rather than letting it hang open, so there is a clean, timestamped record of what happened. Pay the amount you agreed, and pay it to the professional — on DigiKaragir there is no commission, so what you hand over is what they keep.

Then write an honest review. Not a furious one, not a generous one — an accurate one. The verified-review system is the mechanism by which good professionals get more work and bad ones stop getting any. It only works if people actually use it.

If something goes wrong

Raise a support ticket from inside the app, attached to the specific booking, so the whole history travels with the complaint. For anything the support team cannot resolve, DigiKaragir has a named Grievance Officer, as required under India's IT Rules — grievances are acknowledged within 48 hours and we aim to resolve them within 15 days.

And if you are ever in immediate danger, do not open an app. Call the police on 112.